Customer Support Intern
Location: Wroclaw
The Customer Service team in our Wrocław office is focused on Opera PC products, and looking to grow with smart and dedicated team members - including a full-time Customer Support Intern. By joining us, you will be surrounded by supportive and experienced people in an environment suited for comfort and the development of your professional skills.
Role & Responsibilities:
- Provide high-quality loyalty-based customer support via email and chat correspondence,
- Continuously gather feedback to improve the customer experience and our products,
- Maintain accurate account information and activity details with our clients,
- Convey issues to the appropriate internal teams or external partners,
- Ability to comprehend well the customer's request and response in a polite manner.
Job Requirements:
- Fluency in Polish and idiomatic level of writing skills in English,
- Proactive, positive attitude and strong sense of responsibility,
- Practical problem-solving skills and ability to work in a changing environment.
An Ideal Candidate’s Profile:
- Knowledge of an additional language will be a great asset: Spanish, German, Portuguese, Russian, Ukrainian,
- Students/recent graduates of humanities or pedagogical studies,
- Experience providing customer support services and using a ticketing system.
What’s on Offer:
- Flat organizational structure with short decision-making processes that boost your creativity and drive
- A team of experienced and supportive individuals that fosters a friendly work atmosphere
- Professional skill development
- A diverse and inclusive workplace
- Smart working technology
- Parking close to the office
- AskHenry for concierge service, English and yoga classes, and massage sessions at the office
- Quarterly integration events
- Daily breakfast in the office kitchen
- Playroom with billiards and ping-pong tables, consoles, fussball, etc.
Interested?
We are actively reviewing applications, so apply now! We are looking forward to hearing from you.
- Department
- Customer Support
- Locations
- Wrocław
How We Work
At Opera, we are committed to ensuring a workspace that is fair, transparent, and free from bias. Bringing together different perspectives fuels innovation, while equal opportunities for individuals from all backgrounds make us stronger, more creative, and more resilient. Creating an atmosphere where everyone is valued for their skills, ideas, and contributions is at the core of how we work. We don’t just embrace differences - we see them as the foundation of how we collaborate, grow, and succeed together.
An International Team 🌏
- Languages spoken
- Countries represented
- Team members
About Opera
Opera is a leading global internet brand with a large and engaged user base of approximately 300 million average monthly active users. Building on 30 years of innovation, starting with our browser products, we are leveraging our brand as well as our massive and engaged user base in order to expand our offerings and our business. Today, we offer users around the globe a range of products and services that include a variety of PC and mobile browsers, our Opera Gaming portals and development tools, our Opera News content recommendation products, our audience extension product (namely the Opera Ads platform) and a number of AI and Web3 products and services. This comprehensive suite of products is designed to meet the diverse needs and preferences of Opera's growing user base.
Headquartered in Oslo, Norway, Opera has a global presence with major hubs in Poland, China, Spain, Scotland, and Sweden, coupled with operations spanning numerous other countries. As a publicly traded company, Opera is listed on the Nasdaq stock exchange under the ticker symbol "OPRA".
Customer Support Intern
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